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Terms and conditions

Terms and conditions described below, including the Privacy Policy which can be found at www.minipolis.hr/politika-privatnosti (together as: “Terms and conditions”), represent a legally binding contract between you and MiniPolis d.o.o., and its affiliates and subsidiaries (“MiniPolis”, “we”, “us” and “our”), relating to our services, including our website.

1. About us

We are a limited liability company, MiniPolis d.o.o., registered before the Commercial Court in Zagreb, under the registration number (MBS): 081252065, OIB: 74971997366, with registered seat at Radnička cesta 1A., official website available at https://minipolis.hr/.

2. Definitions

For the purposes of this Terms and Conditions, the following definitions apply:

Single ticket – ticket purchased via our website or upon entry to MiniPolis. It includes visit to the park for the child, who must be accompanied by the adult, in accordance with the Price List available at: https://minipolis.hr/cjenik-i-rezervacije/.

Tickets for guided workshops – ticket purchased via our website or upon entry to MiniPolis, which includes visit to the park for the child, under the supervisory of MiniPolis’ employees/animators, where presence of parents or other responsible adults for the child is not necessary. Prices are available at https://minipolis.hr/cjenik-i-rezervacije/.

Free tickets – entrance to MiniPolis without tickets or any fees is allowed for specific categories of persons as described in this Terms and Conditions, which may be altered. Such persons have to provide adequate proof of their belonging to a certain category.

Children – persons aged 0-12, who must be accompanied by an adult or MiniPolis’ animators for the duration of their stay on MiniPolis’ premises

Adult – is any person aged 18 years or over, who enters MiniPolis to accompany children-visitors or as or independently.

Group visit – organized visit of children, when organized by childcare institutions, schools, and other organizations, which include 10 children at minimum, who must be accompanied by an responsible adult.

Birthday party – is a party organized by MiniPolis, in accordance with a specific programs of one of eight available birthday party themes in small or big birthday package, including organization of “a la carte” birthdays, and the options of individualized birthday parties.

Creative workshops – themed creative workshops in accordance with special programs in organization of MiniPolis.

3. Tickets

3.1. Terms and conditions prescribe all the terms and conditions under which we provide services, including the rules relating to the ticket purchase. Please read these rules carefully before purchasing tickets to MiniPolis. By purchasing a ticket, you are bound by these Terms and conditions.

3.2. Tickets for visit to MiniPolis can be purchased via our website https://www.minipolis.hr/cjenik-i-rezervacije/, as well as upon entry to the MiniPolis. Please carefully read our news and notices relating to the novel coronavirus pandemic, which has a significant impact on our business. We update notices regularly, in accordance with the recommendations of the competent authorities.

3.3. Price for a single ticket includes entry to MiniPolis’ premises and all the activities available at MiniPolis, excluding food, drinks, and other goods sold at MiniPolis. Ticket for guided workshops includes entry to MiniPolis premises, under the supervisory of MiniPolis’ employees/animators, in accordance with the Price List. Group visits, as well as birthday party arrangements (whether small or big package), are subject to specific rules, as prescribed by this Terms and Conditions.

3.4. Ticket Price has to be paid in full at the time of purchase. The price of tickets is subject to change, but the prices are always published on our website at https://www.minipolis.hr/cjenik-i-rezervacije/. All prices include VAT.

3.5. Tickets are issued to each individual visitor, including the adult persons accompanying them, and they are non-transferable, non-refundable and cannot be changed other than in the way prescribed by this Terms and conditions. If the tickets are altered in any manner other than the manner prescribed in this Terms and conditions, tickets shall be deemed invalid and it will not be possible to issue refund for such tickets.

3.6. Please check your personal info after the tickets have been issued, since any mistake will not be amendable after. Please keep confirmation of purchase.

3.7. Tickets are valid only if they are bought through official channels, i.e. us or our official partners or re-sellers. Tickets purchased via unauthorized third parties are invalid and the purchaser will not be able to enter the park’s premises.

3.8. Entry and stay on the premises of MiniPolis is free for these categories of persons: children with special needs, children up to 2 years of age who are accompanied by an adult, grandparents of the visitors, and adults who are responsible adults for group visits to MiniPolis.

3.9. Single ticket allows a child, accompanied by an adult, to enter MiniPolis and to participate in all activities for the duration of 2 hours, with the possibility of purchasing additional park time on an hour-per-hour basis. Ticket for 2 children includes entry to the park and participation in all activities for 2 children accompanied by 2 adults for the duration of 2 hours, with the possibility of purchasing additional park time on an hour-per-hour basis. Additional park time is limited in duration, in accordance with the opening hours of the MiniPolis, as prescribed by this Terms and conditions. Tickets for guided workshops include entry and stay in MiniPolis under the special program and supervision of MiniPolis’ animators for the duration of 4 hours, in the period from 2 P.M. to 6 P.M. (CET, UTC +1), according to the Price List.

3.10. Group visits have to make a reservation for the visit to MiniPolis at least 2 weeks prior to the planned group visit, via phone on +385 1 20 99 259, via e-mail info@minipolis.hr, or by form available on our website.

3.11. Promotions and special promotions in relation to the tickets for MiniPolis will be advertised on our website, as well as using other MiniPolis’ communication channels.

3.12. Every person who enters MiniPolis premises has to hold a validly purchased ticket, issued by MiniPolis or official partner or authorized re-seller. Ticket is issued to an individual person (child) accompanied by an adult, valid for the adult also, for the duration of the visit and can be used only by the person to whom it has been issued, and the accompanying adult. Tickets are not valid for special programs organized by MiniPolis.

3.13. MiniPolis reserves the right to deny admission, or to require a person already admitted to leave MiniPolis, without refund or compensation, for failure to comply with any of the MiniPolis’ rules, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances require so. The practical impact of this provisions may be altered due to the novel coronavirus pandemic, and the rules issued relating to it. Please ensure that you have read this Terms and conditions and all of its amendments, including changes resulting from novel coronavirus pandemic, as published on our official website at https://www.minipolis.hr/zdravlje-i-sigurnost-u-minipolisu/.

3.14. If Tickets are purchased on behalf of other visitors, it is considered that the purchaser accepts these Terms and conditions on behalf of every visitor and shall ensure that these Terms are notified to and followed by each person in the group.

4. Birthday Party Bookings and Organization

4.1. MiniPolis offers organization of themed birthday parties for visitors. We offer small or big package, individualized birthday parties (birthday “a la carte” or birthday for more than 25 visitors).

4.2. Children are not allowed to enter MiniPolis unaccompanied. Parents or other responsible adults are obligated to bring and pick up children from MiniPolis, upon the finalization of the birthday party.

4.3. Small birthday package includes birthday organization for minimally 10 children, under the supervision of 2 employees/animators, for the duration of 2 hours in accordance with the defined party program and activities available at our official website. Big birthday package includes birthday organization for minimally 20 children, under the supervision of 3 employees/animators, for the duration of 2 hours, in accordance with the defined party program and activities available on our official website. We offer birthday organization for parties for more than 25 children. You can find details about our party packages on the following link: https://minipolis.hr/rodendani/.

4.4. A party booking is available via our website or by phone +385 1 209 92 59. A party booking shall be confirmed when a booking deposit, comprising of 25% of the relevant party package fee is paid. Upon the receipt of the payment, we will send a booking confirmation receipt to you. If you book a birthday party package via our website, you are obligated to pay the price in full at the moment of the booking.

4.5. Full price for the selected birthday package has to be paid on the day of the birthday party at the latest.

4.6. Certain factors need to be determined when making a booking, such as the number of attendees, birthday theme and other customizable party options, as well the existence of any special conditions and requests for the birthday party. You have to choose all the elements 7 days prior to the birthday party at the latest.

4.7. If any changes occur relating to the manner or content of the birthday party package on our behalf, MiniPolis shall notify you and offer an alternative solution, most similar to the primary booking. If you find the alternative option we offered unsatisfactory you have the right to cancel the booked party and request a full refund.

5. Birthday Party Cancellation

5.1. Please notify us about cancellation as soon as possible, via phone: +385 1 209 92 59 or via e- mail at info@minipolis.hr.

5.2. If you cancel your booking 14 days before the planned birthday party date, we will issue a full refund, per your request. If your booking is cancelled 10 days prior to the planned birthday party date, we will keep the amount paid upon reservation. If you cancel your booking 3 days prior to the planned birthday party date, we will keep the full amount paid for the birthday party organization.

5.3. We reserve the right to cancel the birthday party if we deem that the organization is of illegal nature or would be harmful or prejudice to the reputation of MiniPolis.


6. Cancellation of the tickets purchased via website

6.1. The right to cancel a purchase: if you purchase a ticket from our website and are resident in the European Union, you have the right to cancel a purchase in 14 days from the date you received the confirmation of purchase, or the ticket. If you wish to cancel your purchase, please notify us via e-mail info@minipolis.hr.

6.2. The right to a refund: if you decide to cancel your purchase, you shall be entitled to a full refund.

6.3. In rare circumstances beyond our control, we reserve the right to cancel a ticket, but we will endeavor to notify you as soon as we become aware that this is necessary. Should we have to cancel your ticket, we will issue a full refund.

7. Opening Hours

7.1. Please visit www.minipolis.hr for details related to opening hours of MiniPolis. We update our page regularly, so you can find the relevant information about the changes in opening hours of MiniPolis.

7.2. MiniPolis’ opening hours are subject to change without prior notice.

8. Rules of entry to MiniPolis

8.1. MiniPolis has strict rules about the age of children allowed to enter the premises of MiniPolis, since MiniPolis is a primarily intended for the children age 2 to 12 years of age. Children must be accompanied by an adult for the duration of their stay at MiniPolis at all times. For children younger than 2 years of age, MiniPolis has a special didactic and educational program named BabyPolis. Please take into consideration that the park is not intended for the children older than 12 years. Entry to MiniPolis is not forbidden to children aged 13 to 18.

8.2. All children who visit the park must be accompanied by the adult, except when the supervision is organized by MiniPolis, i.e. its employees/animators. Children are not allowed to enter MiniPolis unaccompanied.

8.3. Adults, including persons over the age of 17, can visit the park as supervision for the children visiting the park or by purchasing a single ticket for adults, in accordance with the Price List. Persons over the age of 15 fall into the category of adults for the ticket pricing purposes and are obligated to purchase tickets for adults, according to our Price List.

8.4. Children have to be picked up from MiniPolis by the adult registered upon entry as a parent or a responsible person or an individual adult with valid power of attorney issued by the parent or a responsible adult or a responsible person for the group visit, whereas it is not necessary to prove such status (such as teachers or group leaders).

8.5. Parents and/or responsible persons are required to adhere to all MiniPolis’ rules and ensure that all the visitors they are responsible for, act accordingly.

8.6. You enter and participate at activities on the premises of MiniPolis at your own risk.

8.7. MiniPolis shall not be responsible for injuries or accidents incurred due to misuse of MiniPolis’ activities and content.

8.8. We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and fraud or fraudulent misrepresentation.

9. Your Data

9.1. Your data is collected and processed in accordance with our Privacy Policy. For more details, please visit https://www.minipolis.hr/politika-privatnosti .

10. Statement on the use of WSPay

MiniPolis uses WSPay for online payments.

WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses SSL certificate 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.

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